Sarah Maslin Nir, The Price of Nice Nails: Manicurists are routinely underpaid and exploited, and endure ethnic bias and other abuse. The New York Times, 7 May 2015. “UNVARNISHED: Articles in this [two-part] series [examine] the working conditions and potential health risks endured by nail salon workers.”
Update from the Public Editor of The New York Times: Margaret Sullivan, New Questions on Nail Salon Investigation, and a Times Response, The New York Times, 6 November 2015. “My take: The series and its author, Sarah Maslin Nir, had admirable intentions in speaking for underpaid or abused workers. And the investigation did reveal some practices in need of reform. But, in places, the two-part investigation went too far in generalizing about an entire industry. Its findings, and the language used to express them, should have been dialed back — in some instances substantially…. There is a legitimate and important subject here about low-paid work done by immigrants in New York City — not just in nail salons. It includes, for example, the food-delivery business and many other services that affluent New Yorkers take for granted. I’m always glad to see The Times take on situations in which the poor and voiceless are exploited. But, in doing so, it must protect its reputation for accuracy and rigor above all. My recommendation is that The Times write further follow-up stories, including some that re-examine its original findings and that take on the criticism from salon owners and others — not defensively but with an open mind.”